Terms Of Service
Terms of Service
We appreciate your choice of Avenue Catering Enterprises for your catering needs. Your approval of a proposal, either informally, by phone or email, or via signed contract constitutes a binding agreement between you and Avenue Catering Enterprises. Agreed upon payments and/or deposits for events must be received by the dates outlined in the corresponding agreement. Unless otherwise agreed upon, final payment must be received on or before the day of the event.
Why an agreement?
While working with clients in planning their events, Avenue Catering staff members try their best to cover all of the information a customer/client might need to know about the service(s) we provide. An agreement ensures that we (both the customer and Avenue Catering) are on the same page and helps ensure the event will be a success. We ask that each customer read through their agreement (either a proposal or contract) and these terms. Once we receive approval and the appropriate deposit or payment as agreed, your event will be considered confirmed.
Avenue Catering strives to serve the freshest foods available. Avenue Catering cannot guarantee the exact size of items of produce. Food stuffs such as potatoes, asparagus, strawberries, berries of any sort, rolls, breads, and any other food stuffs that are known to vary in size can not be guaranteed to be one particular size in a variety of seasons. Avenue Catering will serve a standard portion of each menu item. Appetizers are calculated at the stated serving per person. Breads are calculated at one slice per person. Rolls are calculated at one roll per person. Vegetables are calculated at 4 oz. per person prior to cooking. Proteins (Meats, Poultry, Seafood, etc.) are calculated at 4-6 oz. per person depending on the specific ingredient. Desserts are calculated at one per person. Coffee, tea, Iced Tea, lemonade and any other soft beverages provided by Avenue Catering are calculated at 1.5 portions per person. The client is responsible for determining the needs of their guests prior to ordering.
Avenue Catering strives to offer the best pricing available. All proposed prices for a particular event are valid for 60 days from the proposal date. Proposal prices after 60 days are subject to change. Any proposals that are confirmed with a 25% deposit within 60 days of the original proposal will maintain the proposed price for up to 365 days from the original proposal.
Please know that we agree to fulfill our contract as stated. Should Avenue Catering be asked to perform non-contract related duties we will charge the appropriate market price for the non-contracted service. By approving a contract/agreement with Avenue Catering the client agrees to pay for all non-contracted services and will accept invoicing from Avenue Catering for the those services.
Your approval of a proposal, either informally, by phone or email, or via signed contract constitutes a binding agreement between you and Avenue Catering Enterprises. Unless otherwise agreed upon, any payment or deposit must be received by the corresponding due dates to guarantee services will be available on the day of the event. Final payment must be received on or before the day of the event unless otherwise agreed upon. In the event that the agreed upon payment or deposit is not received by Avenue Catering Enterprise by the agreed upon deadline, Avenue Catering Enterprises is released from honoring any quotes given for any part of the event and will not guarantee our services will be available on the day of the event. Should final payment not be received by the contracted date due, the client waves all deposits and fees and releases Avenue Catering from the contract. It is with this understanding that the client guarantees final payment is received by Avenue Catering by the agreed due date.
Final Head Count
It is the clients responsibility to accurately estimate the amount of guests attending their catered event. The client is responsible for the contracted amount based on the estimated guest count given to Avenue Catering at the time of the acceptance of the contract or agreement for a specific event unless otherwise stipulated. Avenue Catering prides itself on using and serving the highest quality and freshest ingredients possible and available. Because each menu is customized to a specific client's event, unless otherwise stipulated, the final head count of the number of attendees is due at least seven (7) working days prior to the event to ensure Avenue Catering can order the ingredients that meet the high quality and freshness standards we are known for. Increases of the final guest count may incur additional costs. Reductions in the final guest count may or may not reduce costs depending on the services being provided. Any changes in guest count must be agreed upon by both Avenue Catering and the Client.
Non-guest diners or support staff such as event planners, photographers, DJ, band members, volunteers, auctioneers and any other individual who may be at your function that is not a "guest." In order to insure that the proper amount of food is transported to an event it is the responsibility of the customer to notify Avenue Catering of any such diners and include them in the final guest count. Feeding these individuals is the financial responsibility of the client.
Should the client choose to cancel a contract, notice of cancellation must be made in writing and deposits are non-refundable except as noted below or otherwise agreed upon. Non-refundable deposits may be used as credit toward a new or rescheduled event.
Scenario 1: Should the client choose to cancel their event more than 7 days before the event, the client is still responsible for the non-refundable deposit they agreed to. Any funds received exceeding the agreed upon non-refundable deposit for an event will be returned to the client.
Scenario 2: Unless otherwise agreed upon, should the client choose to cancel an event within seven (7) business days of the event, the client may still be responsible for the full contract price.
The staffing charges are as stated at the time of the acceptance of the contract. Should Avenue Catering be requested to remain at an event beyond the originally contracted time for staffing the client accepts responsibility for the additional time. Avenue Catering's staffing lead may require that the client sign for these hours. It is the client's responsibility to notify Avenue Catering of a venue's exit policy. When scheduling staff, the client must take into consideration if the venue for which they have chosen for their event requires clean-up by the renter. It is the client's responsibility to accurately contract staff to meet the requirements of the venue. Unless otherwise agreed to, Avenue Catering staff will not be required to finalize exit requirements of a venue unless the client has hired Avenue Catering staff for said purpose. The invoice for additional staff will be provided to the customer within 10 of the event. Late fees may be incurred if payment is not received by the invoiced due date.
The client acknowledges that Avenue Catering staff will spend a portion of the scheduled time preparing the facility and the food for the contracted event. The client grants Avenue Catering staff exclusive access to the event facility. Avenue Catering must be consulted before anyone else is granted access to the property. No guests, without the prior consent of Avenue Catering staff, will be allowed unfettered access to the event location, especially the food preparation area. This stipulation is to not only ensure safety, but to ensure that the event is prepared according to the specifications of the agreement or contract, and to ensure services are provided according to the time-line agreed upon between Avenue Catering and the client.
Left Over Foods
Avenue Catering will gladly package any remaining foods from the buffet tables for the client. The client is responsible for informing the staff prior to the event that the food is to be saved and to provide containers to store left over foods. For an additional cost/container, prior arrangements may be made with Avenue Catering to provide to-go containers. Should no instruction be given regarding left-over food, Avenue Catering will dispose of the food.
The client agrees to hold harmless and indemnify Avenue Catering, their officers, directors, partners, agents, contractors and employees from any and all liability, claims, loss, damage or expense (including attorney's fees) in the performance of its duties and responsibilities under any contract or agreement, except for any claim arising from the negligence or willful misconduct of Avenue Catering. Additionally, the client shall note that Avenue Catering will be prepared to serve the event at the scheduled time. Should any delay arise on the part of the client that postpones the serving of the guests, Avenue Catering shall be held harmless as to any reduction of quality of the prepared items.
Avenue Catering carries liability insurance, protecting Avenue Catering against claims arising from any activities conducted at the event location during any contracted event. Clients may seek their own liability insurance.
The performance of this agreement by either party is subject to acts of God, war, civil disorder, government regulation, disaster (including, but not limited to, fire, flood, weather, and earthquake), strikes or work stoppages, curtailment of transportation facilities or any other situation making it inadvisable, illegal or impossible to provide the facilities or to hold the event. Avenue Catering is not responsible for variations in weather or unexpected weather conditions. Avenue Catering reserves the right to cancel an event at any time should inclement weather become a safety issue. This is applicable for all outdoor or indoor events where access becomes an issue with poor weather conditions.
Thank you for selecting Avenue Catering for your catering needs. We are dedicated to providing our clients with incredible service and fresh, fabulous, food!